After Sales Service
After Sales Service
Our close relationship with our customers does not end once our machines are delivered — it is only just beginning.
Our After-Sales Service Team has high priority and ensures that our customers obtain maximum up-time and running years on their equipment as well as minimum maintenance and repair costs.
What can the Service Department do for you?
● Support and assistance during machines start-up
● Operation training
● Fast delivery of spare parts
● The stock of spare parts
● Troubleshooting
Contact us via email info@sinopakmachinery.com
Call us directly via phone +86-18915679965
Spare Parts Supply
We manufacture the majority of our own components that go into our machines. This way we can control the quality and assure our parts are done in a timely manner to meet production schedules.
We also can provide outside machine shop services to any customer or company looking to have typical machining done. All types of CNC work, welding, polishing, grinding, milling, lathe work as well as laser cutting can be put through our shop.
Contact us for a quote for you next machining project.
Technical Consulting Services
24 hours Hotline service will provide hotline help service for clients, Clients can obtain help services, including troubleshooting, fault location and other services.
Internet remote maintenance for customers to provide Internet remote maintenance services, achieve rapid system diagnosis and troubles hooting, fully ensure the normal and stable operation of the system.
Solve Customer Problems
Set up a after-sales service team, composed of sales, technology, customers, and boss, and the service personnel shall respond within 2 hours after receiving the after- sales feedback.
During the warranty period of the equipment, we provide free accessories in the case of non-human damage.
Transportation
All the machines we supplied will be package with wooden cases, subject to the corresponding standard of protection against long distance sea transportation and inland transportation, and will be well protected against moisture, shock, rust and rough handling.
The Engineer Went To The Site To Solve The Problem
When the video can not solve the problem, we will immediately organize engineer to go to the scene to solve the problem.
And we will prepare the parts within the time of visa application. The parts will be transported abroad and arrive at the same time with the engineer. The problem will be solved within one week.
FAQ
Q: Are you a factory or trading company?
A: We are a factory, professional water treatment equipment manufacturer and small bottle water production line with about 14 years experience. Factory covers an area of 15000 square.
Q: Where is your factory located? How can I visit there?
A: Our factory is located in Jinfeng Town, Zhangjiagang City, Jiangsu Province, China,about 2 hours away from podong Airport .we will pick you up in the nearest station. All our clients, from home or abroad, are warmly welcome to visit us!
Q: How long is the warranty of your equipment?
A: 2 years warranty after receipt check upon delivery.And we will comprehensively provide you all kinds of technical support services in after-sale !